Legal
Privacy Policy
Effective date: October 2025 · Applies to oxyaccounting.co.za and the OxyAccounting application
At OxyAccounting, your privacy is important to us. We are committed to protecting the personal information of our users and ensuring transparency in how we collect, use, store, and share your data. This Privacy Policy explains our practices and our compliance with South Africa's Protection of Personal Information Act (POPIA).
1. Information we collect
We may collect the following types of personal information when you use OxyAccounting:
- Account information: name, email address, phone number, and business details
- Payment information: credit card or banking details processed securely via PayFast
- Usage data: login times, pages accessed, and interaction with the platform
- Cookies and tracking information: for analytics, performance, and site functionality
2. How we use your information
We use personal information for the following purposes:
- To provide, operate, and maintain the OxyAccounting platform
- To process payments and send invoices or receipts
- To improve our services and customise your experience
- To communicate updates, offers, or support-related messages
- To comply with legal obligations, including POPIA and tax regulations
3. POPIA compliance
OxyAccounting is fully committed to compliance with the Protection of Personal Information Act (POPIA). We act as a data operator under POPIA and process customer data only as instructed by the customer, who remains the responsible party. We ensure that:
- Personal information is collected lawfully and for a specific purpose
- Users are informed about the collection and use of their data
- Information is stored securely and only accessible to authorised personnel
- Users can request access, correction, or deletion of their personal information
- Personal information is not shared or sold to third parties without consent, except where legally required
4. Data sharing and third parties
We may share personal information with:
- Payment processors (e.g. PayFast) to complete transactions
- Third-party service providers who help us operate the platform
- Legal authorities when required by law
We ensure that any third party complies with strict confidentiality and data protection requirements.
6. Data security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
7. Your rights under POPIA
As a user, you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of inaccurate or outdated information
- Object to the processing of your personal information
- Withdraw consent where applicable
Requests can be sent to hello@oxyaccounting.co.za. We will respond in accordance with POPIA timelines.
8. Retention of personal information
We retain personal information for the duration of your active subscription and for a limited period thereafter to allow account reactivation or data export. Customer data is securely deleted or anonymised within ninety (90) days after account cancellation or termination, unless otherwise required by law or to protect our legitimate interests.
Customers are responsible for ensuring compliance with all record-keeping and data retention laws applicable to their business.
9. Changes to this policy
OxyAccounting may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest revision. Continued use of the platform after any change constitutes acceptance of the updated policy.
10. Contact us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at hello@oxyaccounting.co.za.
OxyAccounting · hello@oxyaccounting.co.za · Vredenburg, South Africa