OxyAccounting
We're here to help

Get in touch.

Most product questions are answered instantly by Roxy, OxyAccounting's AI assistant. For everything else, email us, or call or WhatsApp 077 364 4897.

Instant · 24/7

Ask Roxy, your AI assistant

Roxy is OxyAccounting's built-in AI assistant, powered by Claude. She knows the full product, South African accounting standards and VAT law. Log in and click the Roxy icon to ask anything (accounting questions, how-tos, feature guidance) in plain English.

Open OxyAccounting
Response within 1 business day

Email support

For account queries, billing issues or anything that requires a human, email us at hello@oxyaccounting.co.za. We aim to respond within one South African business day. For faster answers to product questions, Roxy is faster.

Send us an email
Sales enquiries

Call or WhatsApp

Call us on 077 364 4897 for sales enquiries, or send a WhatsApp to the same number at any time. Once you are a customer, Roxy and email are the better route for support, because anything touching your account is safer in writing.

Monday to Thursday
8am to 5pm
Friday
8am to 3pm
Saturday, Sunday and public holidays
Closed
Call 077 364 4897WhatsApp us

Helpful links

See all featuresStarting a businessPricing & billingPrivacy policyTerms of serviceRefund policy

Common questions

Can't find what you're looking for? Ask Roxy inside the app or email us.

Go to app.oxyaccounting.co.za/login and click 'Forgot password'. Enter your email address and you'll receive a reset link within a few minutes.

No. The trial ends by itself on day 14 and nothing is charged, because we never took any card details. If you want to subscribe, you do that yourself at the end of the trial.

Yes. Email hello@oxyaccounting.co.za from your account address and ask us to erase your account. We'll send you an export of your data first if you want one, then permanently delete the account and everything in it. This is a real deletion, not an archive.

You don't need us for this. Sign in, go to Company → Subscription and cancel there — it stops the debit order straight away, and you keep full access until the end of the period you've already paid for. Only company administrators can cancel. If you'd rather we did it, email hello@oxyaccounting.co.za.

The free trial costs nothing, so there's usually nothing to refund. If you have subscribed and you're within your 14-day money-back period, email hello@oxyaccounting.co.za with your account email and your banking details. Refunds are processed within 5 business days via PayFast.

OxyAccounting supports FNB, ABSA, Capitec, Standard Bank and Nedbank CSV formats. Make sure you're exporting from the correct section of your bank's online portal. If the format doesn't match, email us with the bank name and a sample export file and we'll investigate.

Yes. OxyAccounting is a standalone platform. You would re-enter your customers, suppliers and products directly in the app, and carry forward opening balances for any existing transactions. Email us if you have questions about getting started.

Email hello@oxyaccounting.co.za with a description of the bug or feature. Include your browser, the steps to reproduce and any screenshots if relevant. Feature requests help shape the roadmap.

Yes, for sales enquiries. Call or WhatsApp 077 364 4897, Monday to Thursday 8am to 5pm and Friday 8am to 3pm. We are closed on Saturdays, Sundays and public holidays. Support itself runs on Roxy, WhatsApp and email rather than a call queue: most product questions are answered instantly by Roxy with no wait, and anything touching your account is safer in writing.

Not a customer yet?

Try the whole platform free for 14 days. No credit card required.

Start your 14-day free trialSee all features